Tracker is added but not working — what to do

If you have added a tracker to the system but don’t see any coordinates, or it shows “somewhere in the ocean near Africa” - this is normal.
In most cases, the issue is not with the system, but with the device itself.

Let’s go through it step by step in a simple way.

❗ Why is there no data after adding the tracker?

Because the system can only display coordinates when the tracker itself starts sending them.

Adding a tracker by IMEI does not turn it on or connect it automatically.

↪ To see coordinates, the tracker must start sending data on its own.

✅ How it works (very simple)

There are 3 parts:

  • 1. Tracker (device)
    It determines the location and sends it
  • 2. SIM card inside the tracker
    It provides internet access for the tracker
  • 3. Monitoring system (website / app)
    It receives the data and shows it on the map


↪ If the tracker does not send data — the system will show nothing.

❌ Common mistakes

Check if this applies to you:

— You added the IMEI and expect everything to work
➜ This does not start the device

— There is no SIM card in the tracker
➜ Without it, the tracker cannot work

— You are trying to configure everything through the app
➜ The app does not configure the tracker

— You think we can connect to your tracker and set it up
➜ This is not possible. We do not have access to your device

— You are topping up the “number” but are not sure if the SIM card is actually there
➜ Adding balance will not help if the SIM card is missing or not working

🔍 Check right now

Answer these questions:

✔ Is there a SIM card inside the tracker?
✔ Is it working (can you call it)?
✔ Does it have internet access?
✔ Do you know its phone number?

↪ If at least one answer is “no” — the tracker will not work.

⚙️ What you need to do

To make the tracker work:

✔ Insert a working SIM card into the device
✔ Make sure it has internet access
✔ Configure the tracker using SMS commands
(commands depend on the model — check the manufacturer’s instructions)

📱 Important about apps

We have two apps, and they serve different purposes:

Real Time GPS Tracker
Turns your phone into a tracker (if you do NOT have a separate device)

Mobile Dispatcher
Shows trackers on the map (same as the website)

↪ If you have a separate GPS tracker (not a phone),
you need Mobile Dispatcher, not Real Time GPS Tracker.

📌 Summary

In short:

— the system does not control the tracker
— the tracker must send data by itself
— without a SIM card and proper setup, it will not work